Welcome! Log In Create A New Profile

Advanced

Just a quick comment about the Customer Service I have enjoyed with FTP.

February 24, 2019 10:55AM avatar
Specifically, the excellent communication and follow-up I have had with Felix.

I gave the Fisher folks a call on Friday, but was a little off on the time zone difference, and while the gal who answered was very professional and helpful, she transferred my call to Felix. Unfortunately the technicians were gone or unavailable at the end of the day, but Felix was attentive to my performance questions, and followed up by saying he would get a message to the tech guys who could discuss and answer my questions, and that they would call me Monday morning.

He followed that up by sending me an e-mail in less than ten minutes that was a copy of what he had sent to the service department, confirming that he had relayed the message for them to call me and discuss a coupe of things regarding my Fisher F44's and Teknetics T2+ models.

I have seldom needed any after-the-sale service from FTP, just twice back in 2014, and both times their attention to the repair service and return of the devices was very welcome. I just thought I'd share my very favorable experiences with you that I have enjoyed with the First Texas Products outfit.

Monte

(Note below that I rely on 2-Tesoro's, 4-Nokta-Makro models, and also 4 FTP devices, 2 Fisher and 2 Teknetics.)

"Your EYES ... the only 100% accurate form of Discrimination!"

Stinkwater Wells Trading Post
Metal Detector Evaluations and Product Reviews
monte@ahrps.org ... or ... monte@stinkwaterwells.com
503-481-8147
Fisher:(1), Nokta-Makro:(4), Teknetics:(2), Tesoro:(2), White's:(1)
Killer B's 'Hornet' and White's Pro Star and Detector Pro's Uniprobe
Note: Detectors are listed alphabetically by Brand. Models are chosen based on search site conditions.
*** All working well today to make memories for tomorrow. ***
Subject Author Views Posted

Just a quick comment about the Customer Service I have enjoyed with FTP.

Monte 58 February 24, 2019 10:55AM

Re: Just a quick comment about the Customer Service I have enjoyed with FTP.

jmaryt 51 February 24, 2019 01:59PM

When they call on Monday I'll ask about the T2+. N/T

Monte 37 February 25, 2019 12:09AM

Brief update regarding FTP Customer service and DST w/T2+.

Monte 40 February 25, 2019 11:11PM

Re: Brief update regarding FTP Customer service and DST w/T2+.

jmaryt 39 February 26, 2019 09:49PM

Re: Brief update regarding FTP Customer service and DST w/T2+.Monte, 10 solid elliptical or the concentric? N/T

Druid 31 February 26, 2019 01:13PM

10COILDD-T2 ... The solid 10" DD elliptical coil for the T2's. N/T

Monte 32 February 26, 2019 11:43PM

Re: When they call on Monday I'll ask about the T2+.

jmaryt 39 February 25, 2019 09:40PM



Sorry, only registered users may post in this forum.

Click here to login

Online Users

Guests: 19
Record Number of Guests: 302 on March 10, 2018