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Re: Time to get a grip on the R2

August 07, 2017 01:43PM avatar
I've been asked what happened with Whites. It involved a set of USA made Pro Stars. First off in the whole scheme of life....its only a $119 pair of headphones ....so not that big of a deal. But sometimes it's the little stuff that gets under your hide. The Pro Stars have a weak point and that is where the wires come out of the 90-degree plug. I had to get it replaced on another set as well, it wears out at that point.

Anyhow Monte and I got done detecting one day and I made the comment that I was going to send the set of Pro Stars back and get them fixed as the wires were exposed at the plug. The headphones still worked but the wires exposed.

I sent the headphones back to Whites. A few days later I get a new set of the now "China" made Pro Stars. They sound a bit different with a bit of a tinny sounding quality to them. I called Whites and ask the service person if it would be possible to just fix the set I had and I would send back the new pair....or just send me the headphones back and I would fix them myself.

Her response was " They were beyond repair and had to be recycled" So after hanging up I thought about it a few minutes. One they were not beyond repair, in fact, they were still working fine when I sent them in. And secondly, they have fixed the 90-degree plug several times in the past for me.

It was pretty obvious what they are doing.....exchanging out the "lifetime" warranty headphones with the newer non-warranty "China" made ones. Nowhere on the box or on their website does it state any kind of warranty for the new China made headphones. I can see why they would do this....I understand that part......the part that got under my skin was the out right lie.

I did call back 10 minutes after the first conversation and asked to speak to the tech again about my headphones........I was directed to a voicemail. I left a message asking for a callback. I never heard back from them.

I suggest if you have the USA made headphones and it requires a minor fix ( like the plug) just get them fixed locally. If sent to Whites they will most likely be exchanged out for the newer non-warranty ones effectively ending your "Lifetime" warranty. Save the "lifetime" warranty for when ya really need it, if they get broken, run over etc. Instead of a lifetime warranty they really are a one-time use warranty at this point.

It's sad to see what Whites have become today. If ever a company was slowly going down the abyss, you only need to look at Whites.

Makro Racer & Racer 2
Nokta Fors CoRe
Whites M6
Subject Author Views Posted

Time to get a grip on the R2 Attachments

OregonGregg 233 August 02, 2017 09:03PM

Re: Time to get a grip on the R2

D&P-OR 115 August 05, 2017 09:48AM

Re: Time to get a grip on the R2

OregonGregg 136 August 05, 2017 05:00PM

Re: Time to get a grip on the R2

OregonGregg 117 August 07, 2017 01:43PM

Re: Time to get a grip on the R2

WM6 99 August 07, 2017 06:27PM

Re: Time to get a grip on the R2

D&P-OR 118 August 06, 2017 03:56AM

Re: Time to get a grip on the R2

Sodbuster 99 August 03, 2017 04:41PM

It looks like Oregon Gregg finally got a grip on life ...

Monte 131 August 03, 2017 10:15AM

Monte , what is that you are holding in the pic ?? Attachments

OregonGregg 138 August 03, 2017 01:24PM

Re: Monte , what is that you are holding in the pic ??

Kickindirt 103 August 03, 2017 07:53PM

Re: Monte , what is that you are holding in the pic ??

OregonGregg 93 August 03, 2017 08:30PM

"I think it kinda looks like a FORS CoRe ????"

Monte 103 August 03, 2017 03:43PM

Re: "I think it kinda looks like a FORS CoRe ????"

Sodbuster 88 August 03, 2017 05:54PM

Detector customization ... Oregon Gregg's done more than just his Racer grip mods.

Monte 123 August 04, 2017 10:51AM

A few pics of the Fors CoRe Attachments

OregonGregg 153 August 04, 2017 02:11PM

Re: A few pics of the Fors CoRe

Sodbuster 84 August 13, 2017 04:17PM

Re: A few pics of the Fors CoRe

NWCindy 87 August 06, 2017 03:40PM

Re: A few pics of the Fors CoRe

Kickindirt 90 August 06, 2017 02:40PM

Re: Detector customization ... Oregon Gregg's done more than just his Racer grip mods.

D&P-OR 104 August 04, 2017 02:08PM

Re: Time to get a grip on the R2

D&P-OR 91 August 03, 2017 09:19AM

Re: Time to get a grip on the R2

OregonGregg 90 August 03, 2017 01:14PM

Re: Time to get a grip on the R2

NWCindy 105 August 02, 2017 11:50PM

Re: Time to get a grip on the R2

Kickindirt 106 August 02, 2017 10:59PM

Re: Time to get a grip on the R2

OregonGregg 94 August 03, 2017 02:42AM

Re: Time to get a grip on the R2

Remfire 98 August 03, 2017 04:51AM

Grips for the Racer

OregonGregg 101 August 04, 2017 02:17PM

Re: Grips for the Racer

Remfire 86 August 04, 2017 10:52PM

Re: Time to get a grip on the R2

NWCindy 106 August 02, 2017 11:48PM



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