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Shout out to White's for exceptional customer service

October 31, 2018 11:59AM
Good day fellow detectorists. I recently sent my MX Sport in for service due to a loose shaft in the control box. I expected the issue to be minor, but didn't want to crack the box and void the warranties. I thought I was still inside of 2 years, but wasn't sure. I might get a bill, and i might not.

Two weeks later, I see the White's package at my door. To my surprise, inside the box was a brand new MX Sport! I certainly didn't expect a new detector, and White's can't hand out new units with regularity as a for profit business, but suffice to say that I was elated! What exceptional customer service. No questions, no calls, minimal paperwork - just a solid brand promise and fantastic customer service. I will continue to swing White's with pride and will speak positively of their customer care. Their products are built with a high level of quality and the results in the field stack up against any top brand on the market. They have built a brand promise I can rely upon. How many companies these days build products meant to last and stand behind them.....at least one. Thanks White's, and a BIG salute to you!

Brian Walter
M6, V3i x2, MX Sport
Subject Author Views Posted

Shout out to White's for exceptional customer service

zincoln 73 October 31, 2018 11:59AM

Re: Shout out to White's for exceptional customer service

OregonGregg 47 October 31, 2018 07:05PM

Re: Shout out to White's for exceptional customer service

zincoln 43 October 31, 2018 10:38PM

Re: Shout out to White's for exceptional customer service

OregonGregg 45 November 01, 2018 04:54AM

Re: Shout out to White's for exceptional customer service

jmaryt 49 October 31, 2018 06:28PM

Re: Shout out to White's for exceptional customer service

zincoln 43 October 31, 2018 10:49PM

Re: Shout out to White's for exceptional customer service

jmaryt 50 November 01, 2018 01:33AM

Re: Shout out to White's for exceptional customer service

Druid 41 November 01, 2018 12:37PM

Terrific report on Customer Service, Brian. thumbs upwinking smiley

Monte 47 October 31, 2018 02:11PM



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